Privacy Policy

Who we are

EJK Specialist Coatings LTD is the data controller for the personal data described in this policy. You can contact us at the contact address on our website about anything in this policy or to exercise your rights.

What we collect

Depending on how you use this site, we may collect: your name, email address and phone number when you submit an enquiry, place an order or create an account; delivery and billing details needed to fulfil an order; and, only if you accept analytics cookies, your IP address and an approximate location (country/region/city) derived from it.

Why we collect it

We use enquiry and order details to respond to you and provide the goods or services you've asked for. We use analytics data, where you've consented to it, to understand how visitors use our site so we can improve it. We rely on your consent for analytics, and on the performance of a contract (or steps you ask us to take before entering one) for enquiries and orders.

Who we share it with

We share data with service providers who help us run this site — for example payment processors, delivery carriers or mapping services — only as needed to provide our services to you, and never for their own marketing purposes.

How long we keep it

We keep website visit records for up to 365 days. Personal details and reply content in closed or spam enquiries are anonymised after 24 months; enquiry IP addresses are removed after 90 days, including while an enquiry is still open. Linked customer and order records follow their own retention rules. We retain required financial evidence for legal and accounting purposes and review other personal information when it is no longer needed.

Your rights

Depending on the circumstances, you have the right to ask us what personal data we hold about you, to correct it, to ask us to delete it, to object to or restrict how we use it, and to receive a copy in a portable format. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful processing. Contact us at the contact address on our website to exercise your rights. If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ico.org.uk).

Data protection complaints

You can raise a data protection complaint with us at the contact address on our website. Please explain your concern so we can investigate and respond. You can also contact the Information Commissioner's Office.